Question 1

How do I get started with PostMate?

Accepted Answer

Sign up for a free trial, add your website URL, and connect your social channels. PostMate scans your brand and generates your first batch of posts within minutes. No credit card required.

Question 2

How long does the setup take?

Accepted Answer

Most businesses are up and running in under 10 minutes. PostMate handles the heavy lifting — scanning your website, building your brand profile, and populating your content calendar automatically.

Question 3

Can I try it before committing?

Accepted Answer

Yes. The free trial gives you 14 days to see PostMate in action with your real business content. No credit card required — just sign up and connect your socials.

Question 4

Do I need any social media experience?

Accepted Answer

Not at all. PostMate is designed for business owners who want consistent social media without the learning curve. Content strategy, copywriting, and scheduling are all handled for you.

Question 5

Which social platforms does PostMate support?

Accepted Answer

PostMate currently supports Facebook, Instagram, LinkedIn, Google Business Profile, and Pinterest. Each post is automatically adapted to fit the format, tone, and best practices of every platform.

Question 6

How does PostMate know what to write about?

Accepted Answer

PostMate scans your website, brand assets, social channels, and competitors to understand your business. It builds a brand profile and recommends a content strategy with topics, frequencies, and post types tailored to your industry.

Question 7

Can I edit posts before they go live?

Accepted Answer

Absolutely. Every post is presented for your review before publishing. You can edit text, swap images, adjust scheduling, or regenerate a post entirely. Nothing goes live without your approval.

Question 8

Does PostMate create images too?

Accepted Answer

Yes. PostMate generates custom images for your posts that match your brand style. You can also upload your own images or use the email drop feature to send photos that get turned into posts.

Question 9

What is Autonomous Mode?

Accepted Answer

Autonomous Mode monitors your content calendar and automatically generates new posts when your scheduled content runs low. It keeps your social presence consistent without you having to remember to create new content.

Question 10

What is the Email Drop feature?

Accepted Answer

Email Drop lets you forward ideas, photos, or notes to a dedicated email address. PostMate automatically turns them into polished, ready-to-publish social media posts.

Question 11

How do proof links work?

Accepted Answer

Proof links let you share a review page with clients or stakeholders who need to approve content. They can review, approve, or request changes without needing a PostMate account. Links expire after 7 days for security.

Question 12

What is Evergreen Content?

Accepted Answer

You can mark high-performing posts as "evergreen" and PostMate will automatically recycle them at optimal intervals. Great for promotions, seasonal content, or messages that stay relevant year-round.

Question 13

What does the free trial include?

Accepted Answer

The 14-day free trial includes 1 project, 3 social channels, automated content creation, and full calendar access. No credit card required to start.

Question 14

Can I switch plans later?

Accepted Answer

Yes. You can upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle. No penalties or lock-in contracts.

Question 15

Is there a plan for agencies?

Accepted Answer

Yes. The Agency plan supports unlimited projects and clients, includes proof links for client approvals, team collaboration tools, and a dedicated account manager.

Question 16

What kind of support do you offer?

Accepted Answer

All plans include email support. Growth plans get priority response times, and Agency plans include a dedicated account manager. We typically respond within a few hours during business days.

Question 17

Is my data secure?

Accepted Answer

Yes. PostMate uses enterprise-grade encryption, secure OAuth connections for social platforms, and never stores your social media passwords. Your data is hosted on secure, SOC 2-compliant infrastructure.

Question 18

Can I cancel anytime?

Accepted Answer

Yes. There are no long-term contracts. Cancel anytime from your account settings and you will not be charged for the next billing cycle.

Frequently Asked Questions

Getting Started

Content & Platforms

How It Works

Pricing & Plans

Support